This Policy provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.
In addition, under the GDPR:
We collect personal data, either directly from you, most of the time obtained through forms on our Site, or indirectly when you interact with us.
When we collect personal data through forms, fields marked with an asterisk are mandatory. Indeed, some of the personal data we request from you are either necessary for us to perform a contract between you and Uniqlo, or to provide you with a service you have asked for, or to comply with legal requirements. If you do not provide the personal data marked with an asterisk, this may affect the goods and services that we can provide.
We collect and process personal data for the following purposes:
Our Site may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting. All the data collected in connection with the ergonomy of the Site is statistical data about our users’ browsing actions and patterns and does not identify any individual.
If you wish your website activity not to be recorded, please click on the following link:
Legal basis for processing your personal data is as follows:
We will treat all your Personal Information as confidential. Information about our customers is important and protecting your privacy is essential to us, we do not share your personal data with any third parties other than for the limited reasons specified below.
We will only disclose data to:
We share personal data on a limited basis with trusted suppliers we use to perform operations on our behalf. These suppliers can assist us by providing us our Internet platform, providing marketing assistance, delivering our products to you, providing customer service or helping us to prevent fraud. We only provide them with personal information they need to perform their services and we ask them to commit to use your data only for specific listed purposes. We will always use our best efforts to make sure that these third parties will keep your personal data secure and confidential.
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Policy; or protect the rights, property or safety of the Site, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personal information for commercial purposes in violation of the commitments set forth in this Policy.
Internet is used in a global environment, using it to collect and process personal data involves the transmission of data on an international basis. The data that we collect from you may be transferred to, accessed in and stored at, a destination outside the European Economic Area (“EEA”), these data will always be held securely and in line with the requirements of any applicable regulations regarding data protection.
It may also be processed by third-parties operating outside the EEA (for example in the USA), working for us or for one of our suppliers. Such third parties may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. Where we transfer personal data to third parties outside the EEA, we ask them to provide sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the EU regulation and ensure the protection of your rights as data subject. When necessary, we rely on the Commission Adequacy decision on the EU-U.S. Privacy Shield or we may ask them to enter into contracts based on the template adopted by the European Commission according to Article 46.2 of the GDPR (Adequacy decision and model clauses adopted by the EU Commission are available via this).
We will keep your personal data for as long as we need it to achieve the purpose for which it has been collected or to meet our legal obligations.
We might keep some personal data for a longer time to comply with legal or regulatory obligations (e.g. to meet our obligations linked with invoicing) or to protect our legitimate business interests (e.g. to bring a claim before the Court).
We receive and store certain types of information whenever you interact with us.
When accessing our website, information about your browsing may be saved in some “cookies” files installed on your device.
We issue these cookies to facilitate navigation on our website.
They can also be issued by our providers in order to offer you personalised advertising when you access other websites.
In addition, some cookies may be on different areas on our Site, displaying advertising content from third-parties advertisers on your device.
Please note that only the issuer of a cookie may read or modify information contained therein.
Cookies we issue
Cookies we install on your device allow us to recognize your browser when you connect to our website.
We issue cookies for the following purposes:
When you access our Site, one or more cookies from our providers (“third-party cookies”) may be placed on your device via the pages of our website or via content displayed in our advertising spaces.
The cookies placed on our website by the providers we use to promote our activities and our offers are designed to:
The cookies contained in the advertising spaces of our website are intended to establish statistics on advertisements (such as how many times it was displayed, which advertisements were displayed, number of users having clicked on each advertisement …)
You can configure your browser software so that cookies are saved in your device or, in order they are rejected, either systematically or according to their issuer.
You can also configure your browser so that the acceptance or rejection of cookies is offered to you punctually, before a cookie is likely to be registered in your device.
If your browser is set to refuse all cookies, you will not be able to make purchases or take advantage of essential features of our Website, such as keeping products in your cart or receiving personalized recommendations. The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies. You will find more information on how to eliminate or control cookies on
We might display or send personalized content or communications using profiling techniques (defined by the GDPR as any form of automated processing of personal data evaluating the personal aspects relating to a natural person, in particular to analyse or predict aspects concerning the data subject’s personal preferences or interests, behavior or location).
Personalized advertising banner
After browsing our Site, personalized banner ads may be displayed when you are on other websites. We are committed to providing you with offers that are relevant to you. Thus, the advertising banners that will be displayed will relate to products that have been viewed by browsing our Site from your device. The service offered by our provider Criteo aims to offer personalized advertising displaying products or services based on the recent behavior of Internet users on the sites and applications of its partners. To do this, Criteo recognizes users using cookies. To learn more about Criteo or to disable this service,.
When you agree to be contacted by us for commercial purposes, we may send you e-mails and other communications about goods and services that may be of interest to you. We do this by studying our customers’ online browsing and shopping habits, and providing them with information about the products they have viewed and those they use. If you have indicated your preferences when you have given us your details, we will use them to better select the information we will send you.
We use online browsing data to track use of our Site in order to understand which products and services are of interest to you and to collect certain personal information such as name, email address, phone number, and a unique identifier associated with your device. This information is then used to assist you in the buying process including by contacting you from time to time (either by email or SMS) or to personalise advertising displayed to you online.
Please see the SaleCycle Service Privacy Notice for more details regarding the data used by SaleCycle:
To provide you with the best services and to allow you a secure experience regarding the payment and the delivery of your orders, we will use some of your data in order to prevent and to avoid any misuse of this Site. We have asked Arvato, our service supplier, to test such data on an automated basis.
Concerned data are: data regarding the implementation of the contract (purchased items, personal information, payment method and banking data).
Following such test and depending on the result, we may decide to implement any relevant security measures or, when the transaction security can’t be ensured, we may decide to cancel the order. In case of an incident, such as fraudulent use of the means of payment or fraud with the delivery, the data relating to the order will be stored in a specific file which would allow us to conduct any relevant additional verification for future orders. You will be notified of any test conducted by us, allowing you to express your observations.
In the case you withdraw your consent to the processing of your personal data regarding transaction security, you may no longer be able to use the website or to place an order.
You have the following rights at any time:
Note that we may ask you additional information necessary to confirm your identity to exercise your rights.
We are committed to offering our customers a safe and secure environment. Whilst we take appropriate technical and organizational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:
Certain links within the Site may be to other unrelated third party companies. We will never share your personal information with those third party companies.
We do not and will not knowingly collect information from any unsupervised person under the age of 13. For the processing of the personal data of a child below the age of 13, the consent of the holder of parental responsibility is necessary. We shall make reasonable efforts to verify in such a case that consent is given or authorized that way, taking into consideration available technology.
We will never ask you to confirm any account or credit card details via e-mail. If you receive an e-mail claiming to be from Uniqlo asking you to do so, please ignore it and do not respond.