frequently ask question
In order to shop on Teno website, please follow the instruction below.
We accept below payment options for your online purchase:
1.Bank Transfer (local)
Direct bank transfer
Account name : UTAX F.M. COMPANY LIMITED
Account number : 789-0-00633-4
Bank name : Krungsri Bank
*** Click here
Once, the payment is successfully complete
PromptPay,LinePay,WechatPay,AliPay, Mastercard, Visa Debit and Credit Card, JCB and UnionPay
Q. Can I make a change to my order?
Please be informed that we are unable to change your order details once confirmed.
Q. What happens if any item in my order is not available?
If an item you have ordered becomes unavailable or out of stock, you will be notified via email or phone call from our customer care center. A refund will be made to you accordingly to the paid item value.
Q. About TENO Delivery Method, Charges, and Estimated Delivery Timeline?
We will deliver your online order to your shipping address via our assigned courier service. Delivery charges are between 50 – 100 THB depending on the specified location in the provinces across Thailand.
Q. What should I do if I have received the wrong size or color product or a damaged product?
In the unlikely event that you have received incorrect or damaged product(s), you may proceed to return the product(s) and contact our customer care team via our Contact Us page
Please read our policy below for further details and information.